Data Deletion Instructions
In short: TUMAM keeps your account details, your business details, your settings, yourcredit balance, purchases and code redemptions, and the Facebook logins and ad accounts you connect. It does not store your ads, insights or Page data. You can disconnect Facebook or your AI app at any time, and deactivating your account deletes everything after 30 days. You can also ask us to delete it sooner.
1. Disconnect Facebook in TUMAM
Log in, open Settings, and choose Disconnect next to the Facebook login. This deletes that login's token and its ad accounts from TUMAM straight away. Facebook still lists the app until you remove it there (step 2).
2. Remove the Service's access on Facebook
- On Facebook, go to Settings & privacy → Settings → Apps and websites (or open facebook.com/settings?tab=applications).
- Find the app connected to TUMAM and choose Remove.
- If you gave access through Meta Business Suite, go to Business Settings, open Integrations → Connected apps, and remove the app there.
Once access is removed, the Service can no longer read or change anything in your Meta accounts.
3. Disconnect your AI app
- Claude: open Settings → Connectors, select TUMAM and choose Disconnect.
- ChatGPT: open Settings → Apps & Connectors, select TUMAM and remove it.
Your conversations stay in your Claude or ChatGPT account, where Anthropic or OpenAI handle them under their own privacy controls.
4. Delete your TUMAM account
Log in, open Settings, and choose Deactivate account. Your account is switched off at once: you are logged out, and your AI loses access. If you log in again within 30 days, your account is restored. After 30 days, your account and everything linked to it are deleted: your business details, settings, Facebook logins and tokens, ad accounts, credit balance (including unused credits), purchases and code redemptions and tool call records.
5. Ask us to delete your data
If you cannot log in, or want your data deleted sooner, email chidileozoemena@gmail.com from the address on your account with the subject "Data deletion request". We will:
- confirm we have received your request within 7 days;
- delete your account and any personal data and Platform Data we hold about you, including in technical logs, within 30 days; and
- email you to confirm when deletion is complete.
We may keep a small amount of information only if the law requires it, for example tax records of payments, and we will tell you if that happens. Our payment provider, Bachs, keeps its own payment records as the law requires.
6. What we hold, and for how long
- Account, business details and settings: kept while your account is open, and deleted 30 days after you deactivate it.
- Password: stored only as a one-way hash, never as the password itself.
- Facebook logins: your Facebook name and ID, and the token encrypted, kept until you disconnect or your account is deleted.
- Ad accounts: the ID, name, currency and status of each, and which you ticked, kept until you disconnect or your account is deleted.
- Credit balance, purchases and code redemptions: kept while your account is open, and deleted with it.
- Advertising and Page data from Meta: not stored. It is used during the request and then discarded.
- Technical logs (tool name, inputs, Meta object IDs, results, with secrets removed): kept only for our hosting provider's log retention period, then deleted automatically.
For more detail, see our Privacy Policy.